Job Summary

Provide application support and systems analysis services in procurement systems.

Key Responsibilities

• Aids business in problem solving process to find solutions to issues.
• Identifies customer needs, researches potential solutions, and makes recommendations.
• Develops and manages the system testing process.
• Develops and implements user roles and responsibilities.
• Defines reporting gaps and solutions.
• Designs long‑term maintenance processes for application support including users and roles.
• Develops application expertise in applicable suites of procurement management system.
• Develops transition plans for users and systems as improvements and/or upgrades are implemented.
• Maintains customer care and post‑implementation change control process.
• Reviews and configures application changes per defined process.
• Resolves application issues.
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