Role Overview
The Process Manager is responsible for designing, implementing, governing, and continuously improving operational and delivery processes across the IT organisation. The role ensures that business and technology workflows are standardised, compliant, efficient, and aligned with organisational goals — reducing risk, improving quality, and enabling scalable growth.
Key Responsibilities
1. Process Design & Documentation
- Design, document, and publish end-to-end IT and operational processes — including workflows, SOPs, RACI matrices, and process maps — using industry best practices (ISO 9001,27001, CMMI, Six Sigma).
- Conduct process discovery workshops with stakeholders to identify current-state gaps and define future-state workflows; maintain a centralised process repositor...