Process Lead This role will serve as the dedicated point of contact for the front-line sales team, ensuring seamless coordination across Order to Cash (O2C) and Store to Fulfill (S2F) processes between offshore and retained teams. You will act as a trusted partner to sales, enabling them to deliver exceptional service to key customers by proactively managing order lifecycle issues, resolving bottlenecks, and ensuring timely communication.Responsibilities:Work with Sales Team to identify Order to Fulfill strategy for Key CustomersMonitor Key Customer Order from Order intake to FulfillmentTrack and report priority order fulfillment status.Resolve escalations by coordinating with offshore teams.Lead regular performance reviews and present operational metricsDocument tribal knowledge and process exceptions.Coordinate cross-functional issue resolution across CPC & Offshore teamsLiaise with internal teams (supply chain, logistics, finance, customer service) to resolve issues impacting custom...