Report directly to the Head of Process & Service Excellence in driving business process and operational improvement initiatives.
Identify process gaps, analyze business unit needs, and develop continuous improvement solutions through cross-functional collaboration, ensuring processes are more efficient, effective, and aligned with business goals (better, faster, safer, and cheaper).
Lead and support the implementation of process improvement initiatives across relevant business units.
Evaluate the effectiveness of implemented improvements and provide actionable recommendations for continuous enhancement.
Continuously develop professional knowledge, particularly in banking, through training programs, certifications, and self-development initiatives.
Build and maintain strong relationships with external stakeholders to support key responsibilities.