Process Expert (Local Hubs)

Job Overview

Lead and coordinate cross‑functional process improvement initiatives that span ING countries, domains, and business functions. Manage project delivery, coach team members, and engage stakeholders at all levels.

Core Responsibilities

• Manage project delivery, ensuring timelines, scope, and value delivery.
• Coach team members, especially junior experts, to build capabilities and deliver results.
• Engage stakeholders at all levels, from front‑line operations to senior leadership.
• Identify process improvement opportunities using analytics and insights.
• Collaborate with subject matter experts across COO domains (e.g., sourcing, analytics, business controls, risk).
• Co‑create and institutionalize global process standards, standardizing conventions, definitions, KPIs, metrics, and best practices in process digitalization, operational and performance management, and pr...