Lead internal process reviews and uplift to improve efficiency, accuracy, and reduce manual handling.
Align Originations processes across AU/NZ and support x‑skill rollout and embedding.
Partner with Credit Risk, Pay Tech, Shared Services, QA and Product to identify and implement improvement opportunities, leveraging systemic defect, friction point and complaint insights.
Research, size and present system capability opportunities to key stakeholder and forums for prioritization and funding.
Leverage existing and emerging tools—including AI—to maximise automation and future‑ready workflow design.
Act as the Pay Card Originations owner across projects, capability rollouts and migrations.
Build and maintain a prioritised backlog of improvement initiatives with benefits tracking and opportunity sizing.
Lead and support direct reports, fostering capability uplift, alignment and delivery ex...