• Graduate of Information Technology, Engineering, or equivalent.
• At least 3 years of experience relevant working experience.
• Experience in banking/financial industry is a plus.

Responsibilities

• Oversee the management and resolution of incidents and problems, ensuring minimal disruption to business operations.
• Manage the IT-related problems, from detection to resolution, ensuring that all issues are promptly addressed.
• Adept at analyzing incidents to identify underlying problems and prevent recurrence, contributing to the overall stability of IT services.
• Provide effective communication with all stakeholders to ensure understanding and alignment on problem status & resolution.
• Support problem management stakeholders and take a lead role in improving data quality.
• You are skilled at providing input in documenting requirements, and supporting the delivery of training programs, ...