As the Problem Manager, the role requires the incumbent to perform RCA (root cause analysis) for major incident and followup on all Problem Task tickets on a timely matter
This role will also require the candidate to perform major incident support when its required due to the nature of the support model in the delivery center
As an Incident Manager, he or she is responsible for managing the lifecycle of all incidents and problems to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations.
This role ensures the effective implementation of ITIL processes related to incident and problem management and facilitates continuous service improvement.
This role will report into Head of Operations, Asia.