Drive customer satisfaction as a Senior Consultant in Problem and Incident Management at Bell. This role emphasizes proactive solutions and supports enterprise customers using cutting-edge technologies.
As a Senior Consultant within Bell's Business Markets team, you will be critical in ensuring customer issues are resolved effectively. You'll implement strategies to enhance customer experiences and lead initiatives in problem management. This position requires a blend of technical knowledge, leadership skills, and a collaborative mindset to drive results.
Key Responsibilities:
• Implement solutions to enhance customer experiences
• Proactively identify and eliminate recurring issues
• Produce timely Post Incident Reports
• Facilitate governance meetings with stakeholders
• Coordinate communication with internal teams and suppliers
Requirements:
• 5+ years of experience in the telecommunications sector
• Extensive knowledge in LAN/WAN, VoIP, and managed ser...