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GENERAL DUTIES

Customer Service
Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment. Displays behaviors which focus on the customer by doing what is appropriate the first time.

Financial Stability
Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision. Reso...