Description

Details of the Division and Team:

The Client Lifecycle Management (“CLM”) Digital & AI VP is a Front Office First Line of Defence role embedded within CLM, responsible for how AI, automation and digital capabilities are applied in client onboarding and lifecycle decisioning.

In line with evolving MAS and HKMA expectations for fully digitised and technology-enabled onboarding journeys, this role ensures CLM maintains full ownership of client acceptance decisions, control outcomes, and execution quality in an increasingly AI-supported environment.

This role is not responsible for technology build; it is accountable for operationalising AI within CLM workflows and ensuring effective adoption in real client onboarding cases.

Role Purpose