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Priority Advisor (Support & Escalations)

Company

Emmington

Location

Remote, wes kaap

Type

Full-time

About the Role

As a Priority Advisor, you will take full ownership of a portfolio of high-value clients, acting as their primary point of contact and trusted advisor. You will guide clients from onboarding through to renewal, ensuring they achieve strong results while delivering a consistently high-quality experience. This role is heavily focused on driving retention and overall client success , making it ideal for someone who is proactive, commercially minded, and confident in managing client relationships end-to-end.

What the role involves:

  • Managing a portfolio of 10 high value clients
  • Full ownership from onboarding through to renewal
  • Running onboarding calls and scheduled review calls once campaigns are live
  • Proactively monitoring client activity daily and stepping in early where needed
  • Working closely with the campaigns team to improve performance and client experience
  • Driving retention and over...

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