At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.Position PurposeTTEC Digital is seeking an enthusiastic Quality Analyst to support testing activities for Genesys Contact Center products and custom-developed cloud solutions.
As a member of the Project Services team, the Quality Analyst will execute structured testing processes, manage defects, and ensure high-quality delivery for client implementations across System Integration Testing (SIT) and User Acceptance Testing (UAT) phases. Key Responsibilities
• Process and execute test scripts to identify quality issues across assigned projects
• Coordinate efforts with project team members during all phases of System Integration Testing (SIT)
• Conduct functional testing during SIT prior to UAT handover
• Manage and tr...