Description
Amazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI to deliver exceptional customer outcomes.

As Customer Service evolves, associates will increasingly solve sophisticated customer problems while AI automates routine interactions. This requires fundamentally reimagining how Amazon develops, supports, and continuously improves one of the world’s largest workforces.

We are seeking a Principal Product Manager to define the long-term vision for Associate Experience.

This leader will establish the product strategy for the next generation of workforce experiences, spanning workforce intelligence, learning, coaching, performance management, associate communications, and future A...