Shape the future of telecom with Infosys as a Principal Consultant in Canada. Leverage your expertise to lead strategic initiatives for major telecom providers like Bell Canada and T-Mobile.
This senior role is designed for experienced management consultants in the Communications, Media, and Technology field. You will collaborate with industry leaders to devise solutions that enhance customer engagement and streamline operations. Managing diverse teams and contributing to multi-million dollar consulting engagements will be key to your success.
Key Responsibilities:
• Develop strategic roadmaps for telecom customer service
• Facilitate workshops with operations and tech leadership
• Drive consulting projects focused on customer care
• Lead teams across strategy and implementation phases
• Identify opportunities for AI and digital service transformations
Requirements:
• Bachelor’s degree or progressive experience required
• At least 7 years in the CMT indust...