Handle post sales inbound and outbound calls and provide necessary assistance to customers on policy maintenance matters (eg. Endorsements, Cancellations, Payments, Complaints, etc)
Using simple, clear and concise languages to communicate effectively with customers
Ability to understand customers needs and provide appropriate solutions and attention
Manage all enquiries and requests according to our policies and procedures (strive for first call resolutions)
Effectively handle customers concerns and complaints and strive to resolve situations to customers satisfaction
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Ensure that feedback relating to products and services is escalated to relevant parties and documented within systems
Actively participate in process improvement sessions, providing constructive feedback and suggestions