Job Summary

Responsible for Life & Family operational support, business process analysis, processing of service requests as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Responsibilities

• Support Life and Family Servicing requests processing and approve up to authority limit assigned.
• Participate on the system enhancement, process improvement and digital projects. Role and Responsibilities including:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and Perform User Acceptance Testing,
• Prepare sign off document from stakeholder.
• Prepare implementation sign off document.
• Assist superior to monitor the result.
• Prov...