Key Objective

• To achieve Service Level Agreement (SLA) set for Policy and Endorsement Issuance
• To achieve Productivity based on UPH
• To achieve Availability (Core work) set
• Quality check of documentation for policy processing
• Client code creation and data capturing of policy or risk information in system (New business/Endorsement/Renewal/Cancellation)
• Data capturing of policy/risk information in system
• Assist to raise refund to Insured due to over payment including endorsement and cancellation
• To ensure accuracy of risk details
• Attending phone calls/emails from business units and intermediary
• Ensure policies/endorsements are issued within the turnaround time
• Sorting and dispatching of policies / endorsements, binding and filing of documents
• User Acceptance Test (UAT)
• Any other duties as assigned