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POD Specialist

Company

Topserve Service Solutions, Inc.

Location

parañaque, metro manila

Type

Full-time

  • Checks and monitors the status of the returned client-owned documents delivered by business partners.
  • Secures and validates the submitted POD of business partners.
  • Sorts, scan and prepare transmittal of PODs to be forwarded to the customer and Billing Specialist in preparation of the billing to the customer.
  • Prepares weekly updates reports to cover pending billings due to Incomplete PODs.
  • Coordinates with business partners on insufficient documents & other concerns to expedite completion.
  • Escalates major issues and concerns to immediate superior for appropriate actions.
  • Prepares KPI for on-time submission and monitors the penalty for delay submission.

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