EQUANS are recruiting for a Planner to be based in Leeds. This is a permanent full-time role working 40 hours per week. Competitive salary and benefits package offered.

General Overview

The role of the Planner is to support the planning and customer service team by handling customer interactions via phone, email and portal activities. Duties include responding to phone calls and email requests, maintaining customer service records via the CAFM system, planning in operatives works and updating diaries.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

• Confirming and booking appointments through the Equans IT system currently Castleton Maintain.
• Raising and updating support tickets to enable tracking and resolution of customer requests.
• Investigating and resolving customer complaints and closing out support tickets.
• Ensuring Customer Service Lev...