Key Responsibilities: Operational Support & Incident Management

• Provide 2nd/3rd line support for PKI services and supporting infrastructure, including root, subordinate, and issuing CA's
• Troubleshoot and resolve certificate issuance, revocation, auto-enrolment, and chain validation issues.
• Manage and respond to incidents, service requests, and change tickets within SLA.

Infrastructure Support & Maintenance

• Manage and respond to infrastructure focused service requests such as:
• Provision/de-provision AzureAD accounts
• Setup SSO for applications
• Monitor Microsoft Defender portal and respond to security alerts
• Configuration and maintenance of Microsoft Intune Certificate Lifecycle Management
• Assist with certificate requests, renewals, revocations, and rekeying operations.
• Monitor and ensure timely renewal of critical certificates t...