Job Title: Pillar Lead – Loyalty (Data-Driven Experience Loyalty)

Department: Consumer Engagement & Martech

Reports To: Domain Lead, Consumer Engagement & Martech

Location: New York, NY

About the Role:

As the Pillar Lead for DDXL (Data-Driven Experience Loyalty), you will play a pivotal role in shaping the future of customer loyalty at L'Oréal. You will lead a team of engineers in building and enhancing the technical infrastructure, APIs, and services that power personalized loyalty experiences for millions of customers worldwide. This role requires deep technical expertise, a passion for customer loyalty, and a proven ability to lead and inspire engineering teams. You will be the technical authority for the DDXL platform, collaborating closely with product managers, business stakeholders, and other engineering teams to deliver innovative and scalable solutions that drive customer engagement and retention.

Key Respon...