DPD has a network of over 16000 Pickup Shops and Lockers across the UK to ensure we are providing our customers with the very best service and choice available to meet their needs.

Our Pickup Office Manager is looking for a reliable and dedicated Pickup Service Delivery Agent to join their highly skilled and dedicated team. 

Job Description

As a Pickup Service Delivery Agent your key responsibility will be to ensure a “right first time” resolution for our customer by ensuring you exceed customer expectations and keeping any promises made to them.

You will also be expected to

• Ensure relevant and thorough investigations are carried out to fully resolve any issues or complaints

• Be accountable for taking the appropriate security measures to support the prevention of fraud

• Take inbound calls and making outbound calls to the Pickup Shop network and DPD Depots

• Assisting with que...