Join SpaSoft as a Support Manager in Phoenix, Arizona. Oversee support operations while fostering a team-oriented environment focused on customer excellence and timely service delivery.
In this essential management position, you will guide the SpaSoft support team, ensuring high standards of customer service. Your tasks will include managing workloads, mentoring team members, and implementing processes to enhance service efficiency. You will also be responsible for technical training and creating necessary documentation for the support function.
Key Responsibilities:
• Supervise and support the SpaSoft support team
• Manage case loads and provide timely solutions
• Train and develop staff on technical knowledge and service practices
• Ensure deployment of updated software solutions
• Maintain accurate records in Salesforce.com
Requirements:
• Required: college degree or equivalent experience
• At least two years in IT, specifically in hospitality
• Know...