Job Title: Performance Manager

Location: Remote
Salary: £40,000 - £46,000

Our client is seeking a Performance Manager to take accountability for the operational performance of apprenticeship programmes, ensuring strong learner progress, retention, achievement readiness, and a high-quality learner and employer experience. The successful candidate will provide direct performance oversight through disciplined governance, data-led intervention, and consistent delivery standards.

The Performance Manager will directly line manage tutors, driving performance against operational, quality, compliance, and funding KPIs. Working closely with the Service Operations Manager, our client requires the successful candidate to ensure service levels, communication standards, and service recovery activity remain consistent and support positive learner outcomes.

Key Performance Indicators:

* Learner and employer experience within organisational thresholds

* ...