Performance Associate Analyst
Type of position : Full-Time Employment
Work Mode : Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description
Produce and distribute monthly evaluations of Service Provider service level performance
Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes
Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending
Archive and maintain historical records for monthly performance governance and reviews
Maintain Standards and Templates
Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes
Initiate service credit process for breached SLRs/SLAs
Support development and maintenance of performance dashboards and reports
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