Job Title: Pega Business Analyst Work Model: Hybrid (3 Days WFO) Duration: 6-12 Months Years of Experience Required: 10+ Years Skills: * Data Architecture and Modeling * Digital: Pega * Digital: Pega Decision Management Role Description: 1. Requirement Gathering & Analysis * Conduct workshops with business users to elicit, analyze, and document requirements. * Define user stories, use cases, and acceptance criteria. * Perform gap analysis and identify improvement opportunities. 2. Business Process & Workflow Design * Model current (AS-IS) and future (TO-BE) processes aligned with Pega case management. * Define case types, stages, personas, and data models. * Align business processes with Pega OOTB capabilities (SLA, routing, rules). 3. Documentation & Traceability * Maintain BRD, FRD, user stories, and process documentation. * Develop Requirements Traceability Matrix (RTM). * Document application flows, integrations, and functional specifications. 4. Agile Delivery Support * Collaborat...