Job Description
-Provide Tier 1 and Tier 2 end-user support for hardware, software, network access, and asset management via phone, tickets, and onsite support.
-Install, troubleshoot, repair, and maintain workstations, laptops, mobile devices, peripherals, and related software within SLA requirements.
-Diagnose and resolve hardware and software issues using domain knowledge and historical data to restore services efficiently.
-Perform preventative maintenance, system upgrades, and equipment replacements.
-Document incidents, solutions, and system changes; manage user accounts, permissions, and security groups.
-Implement fixes and patches (e.g., registry edits, patches, AD security policies, application testing).
-Escalate issues to Tier 3, vendors, or application teams as needed; identify and report recurring issues.
-Work onsite Monday–Friday during business hours with occasional weekend support as required.
-Collaborate daily with supervisors, teammates, ...