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PC Technician - Mississauga

Company

Manitoulin Group of Companies

Location

Mississauga, Ontario

Type

full-time

Job Description

  • Resolve the daily technical issues reported by end users in the company
  • Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
  • Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
  • Provide technical support for Microsoft Windows operating systems and  applications, Email, and custom Manitoulin applications and portals
  • Provide training on new and existing applications as required
  • Working with the Infrastructure group when required 
  • Create how-to documentation to assist people with various computer tasks
  • Assist with or lead team initiatives
  • Physically install and deploy new equipment as required
  • Be available for flexible hours when required
  • Scheduled to work on-call
  • Maintain asset and system records
  • This is...

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