Key responsibilities

• Plan, coordinate and carry out clerical functions connected with processing payroll documents and maintaining master payroll records.
• Execute and deliver the payroll according to the agreed schedule with clients.
• Check and verify the payroll reports and minimize errors to produce a high‑quality service to customers.
• Be primarily responsible for customer payroll activities, update the data archive (softcopy & hardcopy) and ensure accuracy of results.
• Manage and advise customers on payroll related inquiries, including Human Resource practice.
• Effectively elevate operational issues to higher‑level management for resolution.
• Provide the best‑fit services to customers through defined processes, meeting all SLA requirements and familiar with ISAE 3402.
• Generate and ensure that all necessary payroll reports (e.g., Income Tax, EPF, Socso and other deductions) are accurate and proces...