Responsibilities

• Processing of transactions within established delivery standards, with accuracy and in compliance with operating procedures.
• Acquire thorough knowledge of processes as well as operating systems to perform assigned task efficiently.
• Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
• Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
• Record daily productivity in time tracker , participate actively in daily huddle and take corrective action wherever applicable.
• Attend all enquiries/complaints (internal/external) promptly.
• Ensure daily processing is performed as per Standard operating procedure.