• Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline
• Troubleshoot pending or failed deposits and coordinate resolution with relevant teams
• Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies
• Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership

P2P / C2C Settlement Operations

• Monitor P2P/C2C settlement flows to ensure smooth and secure completion
• Review supporting evidence where required and accelerate suspicious cases promptly
• PSP Performance & Incident Handling
• Monitor PSP performance (pending rate, success rate, settlement timelines)
• Coordinate escalations and incident resolution with PSPs and internal stakeholders

Risk, Compliance & Reporting

• Monitor transactions for fraud indicators and compliance r...