Shift and status
Resource Patient Services Representative Associate – Outpatient Pediatrics


Casual position with a flexible schedule between 7:00 a.m. and 6:00 p.m., 8 or 10 hour shifts


This role provides coverage in Grand Rapids, Grand Haven, Rockford and Zeeland.

Job Summary
Provides clerical support to assist in the delivery of quality health care services.

Essential Functions

+ Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.

+ Performs clerical functions, including, but not limited to: answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.

+ May need to document patient phone call in EHR for call routing/resolution.

+ Performs patient registration and check-in confirms patient demographic and insu...