This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

Essential Duties and Responsibilities:

•Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.

•Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.

•Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.

•Collect copays, deductibles and/or outstanding balances.

•Answer phone calls and email inquiries from patients and COPC adm...