Job Purpose To provide administrative support and deliver friendly and excellent customer service to patients and visitors, to achieve excellence in patient care and satisfaction. To ensure that functions and responsibilities assigned are efficiently performed to provide effective patient care. Adhere to policies and procedures of hospital services.
2.1 Primary Duties and Responsibilities (80%) - Register patients presenting at Emergency Medicine Department
- Collect payment for A&E facility fee and deposit for inpatient admissions
- Provide Financial Counseling to patients and relatives for inpatient admissions
- Handle general and phone enquiries
- Attend to patient and visitors needs
- Ensure overall decor and cleanliness at the counters and waiting areas
- Ensure equipment are functional and relevant reading materials are up to date
- Discharge Emergency patients
- Sort and organize E-cards
- ...