Description

Ontime Group is looking for an empathetic and detail‑oriented Patient Relation specialist to join our clinic in this crucial role you will be responsible for ensuring positive experiences for our patients addressing their concerns and fostering effective communication between patients and the clinic staff. Your dedication to patient care will be essential in enhancing patient satisfaction and loyalty.

Key Responsibilities

• Act as the primary point of contact for patients welcoming them warmly and addressing their needs
• Assist patients with appointment scheduling inquiries and administrative processes
• Gather and document patient feedback to improve service delivery and clinic operations
• Coordinate with healthcare providers to facilitate patient care and communication
• Address and resolve patient complaints or issues in a timely and professional manner
• Maintain accurate patient records and...