Elevate patient satisfaction as a Patient Experience Specialist at Saskatchewan Health Authority in Saskatoon. Play a vital role in managing complex client situations through effective resolution strategies.
As a key member of the Patient Safety & Experience Portfolio, the Patient Experience Specialist collaborates with leaders, staff, and physicians throughout Saskatchewan. This position requires strong interpersonal skills to assist clients and families while handling sensitive issues with significant impacts. You'll be an essential point of contact for problem resolution, ensuring the delivery of quality care and support.
Key Responsibilities:
• Collaborate with operational and physician leaders for client support
• Manage sensitive client issues requiring timely resolution
• Assist families and practitioners through complex situations
• Maintain centralized concern intake and resolution models
• Promote innovation and guide changes in practices
Requirements:...