Impress is a digital orthodontic company operating across ten European countries, providing fully digital diagnosis, treatment, and follow‑up services.

Responsibilities

• Deliver an excellent customer experience to each patient.
• Ensure that every call, email, and meeting leaves patients happy.
• Engage with patients and build a connection to keep them excited about their journey to a perfect smile.
• Provide excellent customer service through video, audio, email, SMS, WhatsApp, and live chat.
• Make calls, book and confirm appointments, and follow up with patients.
• Explain our product and guide customers through the process and timelines.
• Clarify requirements and help patients complete documentation as needed.
• Proactively recognize and report trends and potential weaknesses.
• Contribute to the improvement of products and processes.
• Create solutions to enhance the customer journey.