The Patient Advocate is the premier resource to hear directly from the people we serve. The Patient Advocate strives to empower patients and families to take an active role in improving their patient experience while providing creative solutions to unique challenges. Using advocacy skills, manages patient expectations and proactively educates and influences expected service behaviors with staff and physicians. Responsible for developing education materials and policies that are patient and family centered. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitates patient care services and amenities while always anticipating patient and family needs, taking into account various cultures, religions, and individual needs. Successfully resolves complaints and grievances. Manages service recovery initiatives and the patient and family advisory council. Departmental Specific SummaryEssential Duties

+ Assist clients ...