Department:Patient Access Training

Schedule: 40 Hours/Week

Shift: Day Shift 9:00 AM – 5:30 PM

General Summary:

Work collaboratively with department leadership to identify training needs and develop comprehensive training programs for new and existing employees. This role is responsible for designing, developing, coordinating, and facilitating training curriculum and instructional materials for the Customer Service/CBO Insurance Recovery Department.

The Training Specialist partners with Customer Service and Insurance Recovery leadership, serving as Subject Matter Experts (SMEs), to ensure training materials and procedures remain accurate, effective, and aligned with operational goals. This position also evaluates training effectiveness, supports continuous improvement initiatives, and helps foster employee development through engaging and impactful learning experiences.

Principal Duties and Responsibilities: