Supervise daily Patient Access activities in a hospital environment.
Provide guidance, mentoring, and training to new and existing Patient Access staff.
Support proper handling of patient accounts and aid in resolving escalated issues.
Job Locations:
Little Rock, AR
Framingham, MA
Key Responsibilities:
Provide daily support, mentoring, and training for new hires and experienced Patient Access Representatives.
Assist with short- and long-range planning for registration areas including Admitting, Centralized Scheduling, Emergency Department, and on- or off-site clinics.
Maintain a high level of customer service at all times and help staff resolve patient or account issues.