SUMMARY:

Assists medical care givers with patient management, tracking and monitoring requirements.Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments.Perform extensive centralized scheduling, insurance verification, referral, billing and payment posting responsibilities.

ESSENTIAL FUNCTIONS :

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff ; adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.

Collects deposits or deductibles and advises patient or guarantor of insurance benefits and anticipated cost estimates; ensures that cash handling follows corporate policies.

Ensures completion of financial documentation in accordance with TMCH’s credit and collection p...