Job Description Summary

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered and scheduled for their care needs.

Job Description

1. Can function with ease in all areas of Patient Access Department.

a. Meets department standard of 98% accuracy rate when identifying, scheduling, and registering patients.

b. Able to collect 30% of eligible copayments.

c. Monitors and manages workflow as directed in the health system's EHR.

d. Displays an un...