The Parts Counter Associate serves as the primary point of contact for customers and technicians seeking parts for vehicles and equipment. This role is responsible for identifying and sourcing parts, providing knowledgeable recommendations, processing orders and returns, managing inventory accuracy, and ensuring a smooth, efficient, and customer centric experience at the counter, by phone and via email.
Duties and Responsibilities:
Greet and assist retail customers with their purchasesIdentify and troubleshoot correct parts for customersLook up and price wreck estimates for both internal and external customersProcess all orders from beginning to endProcess all special orders and back-order parts that need to be invoiced and delivered or shipped to customersHelp suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customersHelp with housekee...