Enhance your expertise as a Desktop Support Engineer with Axiom Technologies in Sainte-Foy, Quebec, delivering vital desktop support services. This on-site role is designed for tech-savvy individuals ready to solve user issues promptly.
As part of this independent contractor role, you'll provide first and second-level support, manage the dispatch of service requests, and ensure effective communication across departments. Your responsibilities will include troubleshooting desktop problems and maintaining compliance with corporate policies while providing exceptional customer service. Strong problem-solving and communication skills are crucial.
Key Responsibilities:
• Provide timely IT Infrastructure support and resolve desktop issues
• Manage ticket queues and ensure efficient issue escalation
• Update internal databases and knowledge base information
• Consult with clients to recommend technical solutions
• Execute hardware rollouts and perform desk-side support se...