Overview


This is a part-time, Monday- Friday, hourly position (approximately 24-32 hours a week). Hourly rate $19.00/hour.
About the Role:

As a core member of our Customer Service team, you will be expected to:

+ Handle incoming calls from customers to take product orders

+ Respond to incoming calls and emails from customers and Sales Representatives

+ Enter and adjust orders in our computer system

+ Identify opportunities to up-sell products and services, and explain new offerings

+ Respond to requests for promotional materials

+ Maintain accurate customer account information

+ Resolve product or service problems by clarifying the complaint; determining the cause, and explaining the best resolution

+ Follow up to ensure satisfaction and resolution

+ Enhance the organization’s reputation by accepting ownership for accomplishing new and different requests, a...