Company Description

As a Credit Operations Agent, you will be making credit decisions using various investigation methods and credit interpretation to determine the likelihood a customer if connected will is in line with departmental/company policy and procedure)

You will be speaking directly to customers, store staff, contact centre staff and the business sales team to handle, Decline Appeals, Referrals and Business sales.

Your main KPI’S would be to maximise the number of connections while using insight to reduce fraud and financial churn, Delivering call quality in line with internal scorecard.

Shift pattern over an 8-week period (shifts will be between Monday – Thursday – , Saturday afternoon/evening finishing at 20:00 and Sunday afternoon/evening finishing at  

This position is available for those looking for 16 or 20 hour contracts.

Job Description

• Provide exceptional cust...