Job Title: Parking Appeals and Monitoring Officer

Location: Hounslow - Hybrid working - 1 day a week in office

Hourly rate £19.78 PAYE / £26.27 UMB Per Hour

Contract Length: 6 -month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)

ASAP Start

About the Role

We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team.

In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses.

This is an exciting opportunity for someone who is analytical, outcome-focused, and t...