Parental liaison, reception duties, facilitating parent and agent enquiries
Update all parent contact information and interactions at all times
Ensure all new enquiries are followed up by phone or email within one working day. Follow-ups should be regular and consistent. Reminders should be sent to prospective parents before a school tour with all relevant details using the CRM calendar tool to do so.
During tours, ensure that you share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high quality experience
Post school tour; ensure a post tour email is sent within one working day after the school tour. Use templates in the CRM library and include relevant information/articles/videos etc to strengthen conversions
Track/note/update all comments within the CRM in a timely manner. All contact and deal inform...