• Answer and reply to leads by phone, email, and in online portals;
• Answer basic questions about the legal representation, process, and fee structure;
• Using templates, modify and explain consultation scheduling procedures;
• Create matters in CRM (Clio Grow), make follow-ups, recommendations to the staff, and take the leads through each step of the firm's CRM.
• Communicate with supervising attorney, make recommendations, and updates.

Requirements

• Basic knowledge or understanding of US immigration procedures.
• Sales skills
• Excellent oral and written communication skills